Transition Consultancy Services
End User Services
Tender creation advice, assistance and support for tendering an existing or new outsourced IT managed service
Support, advice, planning or management of the transfer of IT Managed Services to a new supplier
Management support to facilitate large scale internal changes; redundancies, service migrations or internal departmental mergers
Managed Service Provider Services
Bid support to renew an existing or bid for a new outsourced IT managed service
Manage the transition of a newly secured managed service
Advice and facilitation of large scale service changes as a result of client driven requirements
Transition Consultancy Services
Creation of IT Managed Service Tenders, For End Users
Initial period of service analysis to be tendered, inclusions, budgets and outcomes
Draft tender documentation creation, working closely with management staff to ensure the right service outcomes are achieved
Creation of KPI's, SLA's, OLA's, Service Credit mechanisms etc relative to the service requirements
Ideas and improvements for service cost reductions
Incorporation, advice and management of TUPE implications and constraints
Creation of transition plans to ensure the supplier meets the timescales required
Assisting with the evaluation of tender responses
Creation of practical contractual Statement of Works (SOW's) to be used in conjunction with a legal agreement
Assisting and working with new suppliers and internal legal teams to create realistic and functional legal service contracts
Bidding IT Managed Service Tenders, For Managed Service Suppliers
Initial period of company operational capabilities, support software availability and service analysis tendered completed quickly
Assistance and guidance & creation of your company service delivery offering
Tender response documentation creation, working closely with sales & operational management staff to ensure a realistic, profitable and professional service is promoted, working entirely within you team or independently
Ideas and improvements for service cost reductions to be included & suggested in tender response documentation - We will help you "think outside the box"
Incorporation and understanding of TUPE implications and constraints in any response
Create and propose realistic transition plans to provide credibility & realistic timescales to the client
Assistance with sales presentations & client contractual negotiations
Assistance creating SLA's, OLA's, service credits, processes and Statement Of Works packages for any new service
With many years experience in IT managed service sales & delivery, dealing with multi million pound managed services within blue chip clients, we are ideally placed to help you ramp up the skills required within your bid team to provide a credible, professional and competitive tender response.
Managing Service Transitions, For End Users & Service Providers
Mange the entire transition process on behalf of an end user or a managed service provider
Create realistic and detailed Service Transition Plans for managed services transferring between suppliers
Factor in, manage and support TUPE requirements, manage and co-ordinate with appropriate HR departments.
Introduce & deliver four staged transition process Evaluate, Plan, "Go Live" & Transform
Evaluate, transition and introduce new service processes and procedures
Create and agree realistic and achievable Statement Of Works (SOW's) for the new managed service
Plan, suggest and include immediate and continual service improvements
With many years experience transitioning multi million pound IT services, Transformation Support Services will be able to completely manage the process of transitioning an IT service whatever the delivery function may be.